Cart 0

Delivery Information

DELIVERY INFORMATION
All orders are shipped within 24 hours after the order is placed. This may vary during sales seasons. If this was not to be the case, you will be notified by our Customer Service team and you will be given an estimated shipping date.

Cassey ships worldwide. Below you will find further detail on shipping costs for every shipping country.

In case you want to change the delivery address once your order is already placed, it is very important you contact us immediately. Once your order has been dispatched, we will not be able to modify your shipping information for that specific order.

Any change of shipping address after your order has been shipped will have an additional shipping fee equivalent to the shipment cost for any given country.

For all orders shipped, the selected courier in charge of the transportation and delivery of your order is Correos. Should you have any comments, questions or suggestions, you can contact their help desk on the following telephone number: +34 902 197 197

We are not able to ship to PO Boxes

See below all information regarding shipping expenses for each geographic area:

SPAIN (MAINLAND), PORTUGAL & ANDORRA

· Orders over 39€ – FREE SHIPPING
· Orders under 39€ – 3,50€
· Delivery time – up to 72 h (3 business days)

BALEARIC ISLANDS, CANARY ISLANDS, CEUTA MELILLA

· Orders over 39€ – FREE SHIPPING
· Orders under 39€ – 3,50€
· Delivery times – up to 4 business days
Orders to the Canary Islands, Ceuta and Melilla will be shipped through Standard Air Mail, therefore delivery times may not be as accurate and can vary. Eventually, please note that these shipments may be eligible for additional customs taxes and fees, which will be the buyer’s responsibility.

EUROPEAN UNION COUNTRIES

· Orders over 49€ – FREE SHIPPING
· Orders under 49€ – from 4,50€
· Delivery times – between 3 and 6 business days
· Prices may vary depending on your region

NON-EUROPEAN UNION COUNTRIES

· Orders over 49€ – FREE SHIPPING
· Orders under 49€ – from 4,50€
· Delivery times – between 4 and 7 business days
· Prices may vary depending on your region

Eventually, shipments to non-European Union countries may be eligible for customs taxes and additional feed. In all cases, these costs will be held by the buyer and will be settles at the given customs office. Cassey is committed to take care of all needed paperwork in order for the parcel to clear customs.

The courier company will contact you on your phone number to inform you about the expected delivery date and time. In case you are not at the shipping address upon delivery, the courier company will also contact you in order to reschedule a second delivery attempt at your convenience.